Mail With Confidence!
How does the GetThere™ Guarantee work?
Return any mail pieces with MCH-compiled institutional addresses that have been returned by the post office due to an invalid address to MCH. If returned within 90 days from your invoice date, then a refund of 50¢ per piece will be provided.

STEP 1
Contact your MCH Representative at 800-776-6373 for instructions on mailing your pieces back. Qualifying lists have been identified by our GetThere™ Guarantee logo in our catalogs. Lists are also identified on your quote.

STEP 2
Group your changes together by what needs to be done with the institution. Use the following descriptions when sorting returns:

Change our information: Used when address is no longer valid. It may result in removing the contact, updating our records, or deleting the institution because it is no longer open for business.

Suppress the institution: Used when the institution does not want to receive mail from your company. No records for this institution will be included in your future lists from MCH. Individual names cannot be suppressed or removed. There is a one-time $25.00 suppression set-up charge. An additional fee may apply for a large number of suppression requests. We do not pay a GetThere™ Guarantee refund for suppression requests. Secure the pieces together, by group, and place in an envelope or box.

STEP 3
Return the mail to us and we’ll process it accordingly.

Frequently Asked Questions
Do I have to return the entire mail piece?
No. Only return the portion that has the address on it. If it was mailed in an envelope, just return the envelope. If the address is printed directly on promotional piece, then tear off the page where the address appears and return. Please do not put multiple addresses on a single sheet of paper, because it prevents us from being able to sort properly.

How can I identify which pieces are MCH-compiled?
Refer to the list of MCH-compiled lists below. In addition, our catalogs and quotes identify lists that are MCH-compiled. Also available to you is our keycode service, which can be printed on the mailing label or on the mailing piece. This can help you to quickly identify and analyze your mailing list. Ask your MCH representative about this service.

Can I still send back changes after 90 days?
Yes, you will still receive credit for those that need to be deleted or changed in the system, but you will not receive credit for addresses already changed in our system.

What restrictions apply to the guarantee?
The guarantee applies only to first time use of a list. It does not apply to reuse or multiple uses of lists. We do not refund for U.S. Postal Service errors, nor for the use of endorsement lines, which cause the return of otherwise deliverable mail. In no event will MCH’s liability exceed the cost of the list.

How will I receive my credit?
A statement will be sent to you identifying the amount of credit you will receive toward your account.

Lists that are covered by GetThere™ Guarantee
All MCH-compiled lists are covered. Look for the logo in our catalogs and the “GetThere™ Guarantee Applies” on your quote that indicate guaranteed lists.

Adult Day Cares
Alcohol & Drug Abuse Facilities
Ambulance Services 
Ambulatory Surgery Centers
Assisted Living Facilities
Cancer Centers & Services
Child Care Centers/Head Start
Churches
Colleges & Universities
Community Centers
Community Health Centers
County Extension Offices/Youth Groups
Dental Offices
Diagnostic Imaging Centers
Diocese/Archdiocese
Districts
Doctors
Domestic Violence Program & Shelters
Even Start Programs
Fire Departments
Government Offices 
Home Health/Hospice
Hospitals/Multihospital Systems
Jails & Correctional Institutions 
Libraries
Medical Group Practices
Museums & Zoos/Aquariums/Wildlife Habitats 
Nursing Homes
Pain Facilities
Parents as Teachers
Police Departments & State Highway Patrol Offices
Public Health Departments
Red Cross Chapters
Renal Dialysis
Residential Treatment Centers
Retirement Homes
Runaway & Homeless Youth Centers
Schools
Schools of Nursing
Sheriffs’ Departments
Summer Camps
Teachers
Urgent Care Centers

Lists that are NOT covered by GetThere™ Guarantee
MCH also provides some lists compiled by outside sources, which are not covered by the GetThere™ Guarantee. We make every effort to identify lists that do not qualify for the guarantee in our catalogs and on quotes. If you have any questions about which lists are covered, ask your MCH representative. Lists that are not covered by the GetThere™ Guarantee include: 

Academic Libraries
College Faculty
Direct Mail Buyer
Home Connect
Home Day Care Services 
MCH Enterprise Lists
Selected subscription and membership lists

If you have any questions about which lists are covered, ask your MCH representative.